Question and Answer:

1.Q:If the products Have Quality Issues ,What Should I do ?

A:Please contact us at fisrt time and provide the vedio or other certification to us,we will send new model include shipping to your place.

2.Q:Why I Still Do Not Get My Parcel For Long Time?

A:Please check your order shipping information,if your order has tracking number ,it meant that we have arrange the parcel's shipping channel,as convirus effect,the shipping time will be longer and speed will be lower than normal,please be patience with shipping;If you did not get any tracking number from your order,please contact our sales person,she will solve it for you.

3.Q:Can I Get the Discount if I Buy More?

A:Yes,please contact our sales person to get discount if you purchased more quantity towards our model.

4.Q:If the Store Has Special Price Activity ?

A:Yes,Please attention on our store and collect our store into your list,we will always updated some new activity ,sometimes,it arrive 50% discount!


5..Q:If Can I Combine 3-4 Orders Be One Order?And Packing All orders Into One Carton And Ship The Big One Parcel To Save Shipping Cost?

A:Sorry,according to EU country's new policy ,we can not combine different orders be one parcel only,one parcel will matched one order number only.

6.Q:If Can I declare Lower Product Value to Save Tax?

A:If you are from EU country and UK，France ,The declared value will follow the payment account,we can not change the product value for you,all tax and clearance must follow the actual payment.

7.If You Have Any Fans Group On Facebook or Other Contact Way?

A:Yes,welcome to join our fans group "CVJ HiFi' ,you can type the name will find our group directly!And we have fans policy to thanks all customer,the detials,please ask our sales person.