Shipping Policy

Which countries do you ship to?

We are generally able to ship to most countries via Express Shipping, and many countries via Priority Shipping. You may clarify this with our team to check whether Priority Shipping is available to your country.

We cannot ship to addresses that are "PO boxes or APO/FPO". *

Note: Generally, we can only do Selected Priority Shipping to India and Russia. We can only do Express Shipping to Africa, Argentina, Hawaii, Kuwait, Mauritius, Montenegro and Sri Lanka, to name a few. This may be subjected to changes due to unpredictable issues such as Covid, war, and etc.

Which couriers do you ship with?

Free shipping is usually to ship with priority shipping. You may pay to ship with DHL/FEDEX/UPS depening on which country you are from and what kind of shipping way is applicable for your destination.

We have two shipping methods - Express Shipping and Priority Shipping.

Option 1. Express Shipping by DHL/UPS/Fedex/Aramax/SF etc ( there may be tax need to pay in this way)

If your order is over 500USD, Express Shipping is free.*
The estimated time of delivery is usually 3-6 working days depending on the country. Includes detailed tracking and confirmation of delivery.

Please Note:
1. Kindly remind that we will deduct you the round freight before refund you if customer reject to pay the duty tax.(P.S. tripple freight for returning the product)
2. For some remote areas, there may be an additional charge of US$ 35. Your order shipping date may be delayed few days if the place is remote because we need find out proper carrier to send out to avoid remote fee, otherwise we will contact you for remote fee or order could be cancelled. If you are unsure whether your location is considered a remote area, we recommend contacting us to confirm.
3. Address characters should be within 30-40 letters.

Option 2. Priority Shipping ( All tax and Duty Paid by Earphonecart)

If your order is over 100USD, Priority Shipping is free.*
For Priority Shipping, it takes about 1-2 weeks(average 10 days) for items to be delivered after shipping out. For some countries, it might take up to 2-3 weeks, depending on your country and its customs. The duration for transit is something beyond our control. Earphonecart will not be making refunds for such cases.

All tax and duty are prepaid to carrier by Earphonecart before shipping, so you dont need to pay any tax or duty when you get it.

Note: Address characters should be within 30-40 letters.

How much does tax cost?

If you chose Express (DHL/UPS/Fedex etc) : You are responsible for paying taxes and duties.But we usually declare an item at a lower value , leave us a message with the desired value if you want.

If you chose Priority Shipping service marked with tax and duty paid: All tax and duty paid by Earphonecart.

Processing time

It normally takes 24-48 business hours to process your order and then your order will be shipped (Monday-Friday). In some cases, It may take up to 3 business days to update.Peak season will takes more days but we will try the best to ship them asap.

How to track my orders?

You can Track Your Order by clicking Here.
After placing an order, you will receive the order confirmation email. After your order has been shipped out, you will also receive a tracking email. You can track your order via the tracking number online. Should you not have received the emails or face any difficulties tracking your order, please kindly contact us for support.

1.All orders ship from our warehouse in China within 1-2 business days unless stated otherwise. Please allow 1-2 days of processing time. Some items may require a longer ship-out and/or delivery timeframe. We will notify you immediately about the expected delivery timeframe, with the option of canceling your order for a full refund.
2.We will ship the product with the correct power voltage selection and adapter according to your country in shipping address. If your requirement is different with your country standard, please Contact us.