Shipping & Delivery Returns Policy Warranty policy Pre-Order Policy

Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions, please just send it to

Do I Need An Account To Place Orders?

You do not need to register to place can check out as a guest.But by subscribing to our newsletter,you can maximize your shopping experience and get the latest updates on new products and upcoming sales. you can subscribe to our newsletter here .

Is My Personal Information Secure?

Please be assured that your personal information is kept private.In addition, all online transactions are done through Stripe or PayPal, and we do not handle or store your credit card information.

Where is my order?

Once your order has ready to be dispatched, you will receive a Shipping Confirmation email which will the courier tracking details that you can use to track your order at every step as it reaches you.If you have received your Shipping Confirmation email already, you can track it right here.

What courier companies will be used for my order?

we’ve associated with multiple courier companies, and we’ve stuck to only the most efficient and reliable ones. Depending on your payment method, we use 4PX,YUNEXPRESS and CHUKOU1,or DHL/UPS/Fedex/Aramax/SF etc.What does "ships within 24-48 hours" mean?

In a nutshell, ships within 24-48 hours basically means that your product will be shipped out or dispatched from our warehouse within 24-48 hours after placing the order.  It also indicates that the products are readily available at our warehouse and once we receive your order, we dispatch it out at the earliest.  either on the same day or the next working day depending on when you’ve placed your order.

Why is my order not shipped yet?

If you've just placed an order, we'd request you to give us 24 hours to ship your product from our location.We'd need to pick out your product from a large selection, pack it in a secure box along with hand it over to the courier company.  So if you haven't received an email confirming that your order has been shipped, we'd request you to give us at least 24-48 hours to ship the order.

When will l get my product which is on pre-order?

A product that is on pre-order usually specifies a timeline for how long it’ll take for us to arrange the product specifically for you.

If you’re pre-ordering a product, a product is specifically ordered for you from the brand.  For exceptional products, this could take longer depending on the availability with the brand.  In case it’ll take longer than the timeline showed on the product page, we will let you know at the earliest.

How do i cancel my order?

We admit that it is upsetting to see an order cancelled :

Before you’d like to cancel your order, please note that the order can be cancelled within 24 hours of placing the order or before dispatch whichever is earlier. If you’ve received a Shipping Confirmation email from us already, then it’s a bit late to cancel the order.

Can i change my order?

Any kind of minor or major changes are possible to your order as long as it hasn’t been dispatched from our warehouse.Any kind of changes are extremely difficult once the order has been dispatched.

Address Changes:
Complete change of address - Different city, different state:
It will be impossible to do any kind of changes quickly to your address post dispatch if you want to change the address completely.

Minor address change - Within the same city:
If you’re wanting to change the address to another address within the same city or want to add a missing landmark/area location that is currently missing from your shipping address, it should be possible but with a delay of a day or two.

Order Item Changes:
If you would like a different color variant of the same price or you would like to replace the items in your order with items of equal value, these changes can only happen if your order hasn’t been shipped out yet.If you would like to add items to your order and its already shipped, you can just place another order and we’ll have it shipped out to you.

Can I make payment through Card on Delivery?

Nope.  Unfortunately, courier companies do not always have a card machine available with the delivery person at locations at most locations

Currently, we only offer online payments using Paypal or Credit Card.

When Will My Credit Card Be Charged?

The payment will be taken from your card as soon as your order is assigned for fulfillment.   Please note, an authorization for funds will be placed on your card at the time of order and will clear after payment is resolved.

Why Is My Card Not Working?

We are sorry to hear you’re having trouble, this could be for a variety of reasons.   Please login to your Account sent with your order confirmation and ensure you have entered the correct billing address and card details.

When does my warranty period start?

The warranty period starts from the date mentioned on the invoice of purchase.     This is why the invoice copy is imperative for you to claim warranty.

The warranty period differs from brand to brand, therefore do calculate the end of your warranty accordingly.E.g. For a brand that gives 1 year warranty, if you bought your product on 16th January 2017, your warranty will end on 16th January 2018.Hence, even if you find a defect in your product on 14th January 2018, you can still raise a warranty claim as long as it is before your warranty period ends.

What Do You Have To Do To Place A Warranty Claim?

You will be required to submit a warranty request to our customer service warranty team.   You will be requested to provide photos of the product and a copy of your original receipt.Earphonecart will not provide any coverage under this warranty statement unless your claim is in compliance with all of its terms.

Product Service & Repair

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